We care deeply about you having a great experience with us and our products. If you are not satisfied with your new items or they don't quite fit, we will gladly accept your return within 30 days of you receiving your parcel.

Please understand that we are unable to accept returns that have been worn, washed, damaged or changed in any other way and that shipping costs are nonrefundable. After receiving your returned item(s), we will reimburse the full amount to the account that you used for payment. 

How to make a return:

  1. Please complete this return formFor sustainability reasons, we do not place the return form inside your package. 

  2. Please repackage your item(s) in the original packaging where possible and enclose the return form.

  3. Please post the package to the following address:
    Orbasics GmbH
    Warschauer Str. 59 A
    10243 Berlin

  4. For returning packages, we recommend that you use a postal service with a tracking option

For further information, feel free to get in touch at support@orbasics.com.