We use only the highest-quality materials to make our clothes. All basics are made from 100% certified organic cotton, meaning that no harmful chemicals or pesticides go into making the collection, while our Play-all-day Leggings contain a minimum of spandex (5%) to give a nice stretch.
In the fashion industry, it often seems hard to tell how sustainable a brand really is. Thankfully, there are strict global certifications that monitor the entire supply chain and ensure fair ecological and social practices. We decided to produce our entire collection under the Global Organic Textile Standard (GOTS), the worldwide leading textile processing standard for organic fibres. This way, you can know exactly what you are buying. Please check out this video to understand how GOTS works!
We produce all our basics at a family-run manufacturer in Porto, Portugal. All sourced materials and all working conditions underly strict ethical and environmental standards ( Global Organic Textile Standard (GOTS)) and are monitored by independent third-party organisations. We keep a very close and personal relationship with our manufacturing partner and visit the facilities regularly.
We put together a sizing guide here, so you can find the perfect fit for your little one.
Every little thing counts in protecting the environment. We recommend washing your clothes at 30-40 degrees, which is perfectly fine for getting everything clean and is much more environmentally friendly than washing at 60 degrees.
In case there is anything wrong with your items, please write us at firstname.lastname@example.org and follow these steps:
1. Brief description of the problem
2. Please take 3-4 pictures of the damaged item from multiple angles
3. Our team will get back to you as soon as possible!
Yes, we ship all over the world.
We love to send our basics to as many places as possible, but currently do not ship to the following countries at this point:
Myanmar, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands, Yemen
Switzerland & Liechtenstein = We partner with meineinkauf.ch. With them you can order Orbasics to Switzerland and Liechtenstein at lower costs and compliant with customs. More info at meineinkauf.ch.
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We ship all our orders from beautiful Berlin, Germany.
For further questions regarding shipments and returns, please visit our dedicated page.
It depends on where you are.
Please find here our standard delivery times:
Germany 2-5 days
Europe 3-10 days
Rest of world It's hard to tell exact global delivery times, but in our experience, it takes around 5-20 days for most countries.
We also offer express shipping options. More on that in the next question.
We have the following shipping rates:
Germany: - Free delivery in Germany for all orders above 60 Euros. - For orders below 60 Euros, a shipping fee of 2.90 Euro is charged.
EU & International: - Free delivery to countries outside Germany for all orders above 100 Euros. - For international orders below 100 Euros, a shipping fee of just 6.90€ is charged.
We also offer express shipping, to get your basics even faster to you: - EU Express Shipping (2 working days, UPS) = 9.90 Euros - Worldwide Express Shipping (4 working days, UPS) = 13.90 Euros
Unfortunately there is always some material needed when it comes to sending out packages. We try to be as ethical and sustainable as possible at every step, including how we ship to you.
We always use packaging made with recycled contents or that is biodegradable/ FSC certified paper. We bundle multiple clothes together to reduce waste, while making sure that your basics are always kept safe and sound.
We also send the majority of our packages with DHL GoGreen, a program that offsets the greenhouse gas emissions arising from parcel transport.
Let´s chat if you have ideas for better packaging!
For further questions regarding shipment & returns, please visit our dedicated page.
We currently offer the following payment methods: Paypal, AmazonPay, SOFORT Banking, Bank Deposit, Klarna Pay Now and Pay Later, and credit cards. We accept all major credit cards including Visa, MasterCard and American Express.
To learn more about the payment methods please visit our payment page.
Yes, you are free to cancel your order as long as it wasn't shipped yet. Please reach out to us at email@example.com, so we can help.
If you’re not happy with your new items or they don´t fit, we will gladly accept your return within 14 days after you received it. The package may have been opened, but please understand that we are unable to accept returns that are worn, washed, damaged or changed in any other way. Reduced goods are excluded from exchange or return.
Your opinion, feedback and comments are very important to us. It is what helps us to make the best possible basics for kids and always improve our service to you. You can send your feedback directly to us at firstname.lastname@example.org and we will reply to you asap!You are also more than welcome to leave your product review on the relevant product page!
Send us an e-mail to email@example.com. We will be happy to assist you.