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FAQ

Frequently Asked Questions

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Need any help? Send us an e-mail to support@orbasics.com

What payment methods do you work with?

We currently offer the following payment methods: Paypal, AmazonPay, SOFORT Banking and credit cards.

We accept all major credit cards including Visa, MasterCard and American Express .

 

Which size should I pick?

We put together a sizing guide here, so you can find the perfect fit for your little one.

 

Where do you ship from?

We ship all our orders from beautiful Berlin, Germany.

For further questions regarding shipments and payments, please visit our dedicated page.

 

What do you use for packaging?

Unfortunately there is always some material needed when it comes to sending out packages. We try to be as ethical and sustainable as possible at every step, including how we ship to you.

We always use packaging made with 100% recycled contents or that is biodegradable/ FSC certified paper. We bundle multiple clothes together to reduce waste, while making sure that your basics are always kept safe and sound.

We also send all our packages with DHL GoGreen, a program that offsets the greenhouse gas emissions arising from parcel transport.

Let´s chat if you have ideas for better packaging!


Can I cancel my order?

Yes, you are free to cancel your order as long as it wasn't shipped yet. Please reach out to us at support@orbasics.com, so we can help.

 

What do I do if my product is damaged?

In case there is anything wrong with your items, please write us at support@orbasics.com and follow these steps:

  1. Brief description of the problem
  2. Please take 3-4 pictures of the damaged item from multiple angles
  3. Our team will get back to you as soon as possible!

Where are your basics made?

We produce all our basics at a family-run manufacturer in Porto, Portugal. All sourced materials and all working conditions underly strict ethical and environmental standards ( Global Organic Textile Standard (GOTS)) and are monitored by independent third-party organisations. We keep a very close and personal relationship with our manufacturing partner and visit the facilities regularly.

 

What are your basics made of?

We use only the highest-quality materials to make our clothes. All basics are made from 100% certified organic cotton, meaning that no harmful chemicals or pesticides go into making the collection, while our Play-all-day Leggings contain a minimum of spandex (5%) to give a nice stretch.
 

What is meant by certified organic?

In the fashion industry, it often seems hard to tell how sustainable a brand really is. Thankfully, there are strict global certifications that monitor the entire supply chain and ensure fair ecological and social practices. We decided to produce our entire collection under the Global Organic Textile Standard (GOTS), the worldwide leading textile processing standard for organic fibres. This way, you can know exactly what you are buying. Please check out this video to understand how GOTS works!

 

What's the best temperature for washing my basisc?

Every little thing counts in protecting the environment. We recommend washing your clothes at 30-40 degrees, which is perfectly fine for getting everything clean and is much more environmentally friendly than washing at 60 degrees.

 

Where can I send feedback to?

Your opinion, feedback and comments are very important to us. It is what helps us to make the best possible basics for kids and always improve our service to you. You can send your feedback directly to us at support@orbasics.com ​​​​​​and we will reply to you asap!You are also more than welcome to leave your product review on the relevant product page!

 

For questions regarding shipment & returns, please visit our dedicated page.

For any other questions that weren't answered yet, send us an e-mail to support@orbasics.com !

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