Frequently asked questions about Orbasics

We use only the highest-quality materials to make our clothes. Our cotton clothing is made from GOTS-certified organic cotton. GOTS sets strict requirements for both organic fibre sourcing and textile processing, including strong restrictions on hazardous chemicals such as PFAS and bisphenols, while prohibiting the use of synthetic pesticides in organic cotton farming.

In the fashion industry, it’s often hard to know how sustainable a brand really is. That’s why trusted certifications matter. GOTS, Global Organic Textile Standard, is the world’s leading processing standard for organic fibres and sets strict environmental and social criteria across the textile supply chain. We chose to produce our clothing according to GOTS standards so you can better understand what goes into the pieces you wear. Please watch this video to learn more about how GOTS works.

We produce all our basics at a family-run manufacturer in Porto, Portugal. All sourced materials and all working conditions underly strict ethical and environmental standards (Global Organic Textile Standard (GOTS)) and are monitored by independent third-party organisations. We keep a very close and personal relationship with our manufacturing partner and visit the facilities regularly.

We put together a sizing guide here, so you can find the perfect fit for you or your little one.

A little extra care goes a long way. We recommend washing your garments at 30°C and avoiding the tumble dryer. Gentle care is usually enough to keep your clothes fresh and clean, while also helping to preserve the fabric, reduce shrinkage, and lower environmental impact.

In case there is anything wrong with your items, please contact us at spport@orbasics.com and follow these steps:

1. Brief description of the problem

2. Please take 3-4 pictures of the damaged item from multiple angles

3. Our team will get back to you as soon as possible!

Custom charges may apply for international orders outside the EU. Please check your local regulations, which vary widely from country to country and understand that we cannot be responsible for any import taxes or fees that might be added to your delivery.

We advise you to check the import fees and taxes before you place your order. Please note that in case you refuse accepting our shipment you will have to still bear the original shipping costs plus the costs of returning the package back to Orbasics.

We ship all our orders from beautiful Berlin, Germany.

For further questions regarding shipments and returns, please visit our dedicated page.

It depends on where you are.

Please find here our standard delivery times:

Germany — 3-5 days

Europe — 5-10 days

Rest of world — In our experience, it takes around 5-20 days for most countries.

Unfortunately there is always some material needed when it comes to sending out packages. We try to be as ethical and sustainable as possible at every step, including how we ship to you.

We always use packaging made with recycled contents or that is biodegradable/FSC certified paper. We bundle multiple clothes together to reduce waste, while making sure that your basics are always kept safe and sound.

We also send the majority of our packages with DHL GoGreen, a program that offsets the greenhouse gas emissions arising from parcel transport.

Let´s chat if you have ideas for better packaging!

For further questions regarding shipment & returns, please visit our dedicated page.

We currently offer the following payment methods: Paypal, AmazonPay, SOFORT Banking, Bank Deposit, Klarna Pay Now and Pay Later, and credit cards. We accept all major credit cards including Visa, MasterCard and American Express.

To learn more about the payment methods please visit our payment page.

Yes, you are free to cancel your order as long as it wasn't shipped yet. Please reach out to us at support@orbasics.com, so we can help.

You can find all information regarding returns on our returns page.

Your opinion, feedback and comments are very important to us. It is what helps us to make the best possible basics for kids and always improve our service to you. You can send your feedback directly to us at support@orbasics.com and we will reply to you asap! You are also more than welcome to leave your product review on the relevant product page!

Send us an e-mail to hi@orbasics.com. We will be happy to assist you.