Customer Support & Operations Assistant I Minijob

9 hours/week | Remote-first (99% home office) | occasional Berlin

Compensation (Minijob): €603/month

Do you love it when things are well organized, customers truly feel taken care of—and you can take ownership and work independently? Then this role might be a perfect fit.

About Orbasics

Orbasics was founded by Lilija out of a desire to create healthier and more sustainable everyday alternatives. What started as a small collection of sustainable children’s clothing has grown into an expanding shop for organic clothing and carefully curated non-toxic products. We also run a blog where we share evidence-based knowledge and practical tips—helping people make their everyday lives healthier and more sustainable, step by step.

Join our team and support us in making Orbasics even more stable, customer-friendly, and efficient in day-to-day operations.

Your Responsibilities

1) Customer Support (main focus)

Handling customer inquiries (mainly via email) in a friendly, solution-oriented, and reliable way
Supporting customers with topics such as orders, shipping status, returns, product questions, and complaints
Maintaining and improving support processes (e.g., templates/FAQs, internal workflows)
Close coordination with the founder on sensitive cases or special solutions

2) Operations & Shop Backend

Working in the shop backend (Shopify): order checks, data maintenance, small day-to-day adjustments
Supporting organizational and administrative tasks (structured “back office” support)
Internal and external correspondence (e.g., partners/service providers)
Occasional support in our Berlin office

3) SEO & Content Support (product copy & translations)

Creating and refining SEO-optimized texts (e.g., category copy, blog articles, landing page texts, short SEO sections)
Translating and localizing content (German ↔ English) with natural wording for our target audience
Writing and optimizing product descriptions (clear, persuasive, on-brand, and search-friendly)
Updating and maintaining content in the shop (e.g., text edits, structure, internal linking based on guidelines)

Your Profile

Ideally, you bring

Experience in customer support (E-Commerce is a big plus)
Strong communication skills: clear, empathetic, and professional
A highly independent, structured work style and strong sense of responsibility
You’re comfortable with feedback, open to learning, and genuinely motivated to improve processes (not just “work through tasks”)
Fluent German and very good English skills (written & spoken)

Tools / knowledge (great to have, not required)

Shopify
Gorgias
Basic understanding of SEO (e.g., optimizing product copy, keyword basics)

What We Offer

Flexible working hours: approx. 9 hours/week
Remote-first: 99% home office, with occasional appointments in Berlin
Meaningful work: you help make everyday life healthier and more sustainable for many people
Short decision paths & real ownership: small team, fast decisions
Direct collaboration with the founder: insights into the business and space to contribute ideas
Compensation (Minijob): €603/month

Application

Sounds like you? Then send your application including your CV (German or English) to: hi@orbasics.com

If you’d like, please also add briefly:

when you could start
whether you’ve worked with Shopify and/or Gorgias before
whether you have any experience with SEO

We’re looking forward to hearing from you! 💛